Service Request View
Service Request View allows you to view a summary of requests by service type.
To use Service Request View navigate to Services > Request View.
The Service Request View screen is displayed.
The grid displays unfiltered search results.
The buttons on the Service Request View screen are described in the following table:
This button… | Does this... |
|---|---|
Refresh | Refreshes the information displayed in the grid |
Include Closed | Includes or excludes service requests with a status of Closed. |
Home | Drop-down field, where you can choose the request type to view. Choose from:
|
Show Field Chooser | Opens the Field Chooser window. You can use the Field Chooser to determine which Fields are displayed in the grid.  At least one field must be selected. |
Clear filter | Clears all filters applied to the grid. |
The Service Request View displays all open service requests for the chosen request type within the grid.
You can amend grid data by double-clicking the relevant row in the grid to open the Service Request
You can export the contents of the grid to Microsoft Excel. Select the relevant rows and right-click within the grid. Choose Export to Microsoft Office Excel > Save as Workbook.
You can Search for service requests by choosing Service Request followed by the relevant type from the drop-down list adjacent to the search bar.
Results are displayed in the Search Results Panel.
You can group results by column by dragging the column header into the white space above the grid.
The Report Viewer allows you to view and filter reports.
It can be accessed by navigating to Services > Report > SLA Call Resolution.
By default, the grid displays unfiltered search results.
The buttons on the Report Viewer screen are described in the following table:
This button… | Does this... |
|---|---|
Show or Hide Document Map | Enables or disables the document map. |
Show or Hide Parameter Area | Enables or disables the parameter area. |
First Page | Displays the first page of the report. |
Previous Page | Displays the previous page of the report. |
Next Page | Displays the next page of the report. |
Last Page | Displays the last page of the report. |
Back to Parent Report | Displays the parent report. |
Clear filter | Clears the filter. |
Stop Rendering | Stops rendering the report. |
Refresh | Refreshes the contents of the report. |
Prints the report. | |
Print Layout | Displays the print layout. |
Page Setup | Displays the parameters of the displayed page. |
Export | Exports the report. |
Scale | Adjusts the scale of the report. |
Find | Find within the report. |
Next | Go to the next occurrence of the searched word. |
You can filter data by adding filter information to the relevant column heading in the grid, choose from:
Custom - opens the Custom Filter window where the filter can be refined
Blanks - displays records with a blank or empty record for the relevant row
NonBlanks - displays records with any populated record for the relevant row
